Fragrance is personal, so we help you choose before you buy: our Discovery Set and concierge exist for exactly that.
What can be returned
Unopened bottles with the Mohur seal and cellophane intact may be returned within 7 days of delivery.
What cannot be returned
For hygiene and authenticity, opened or used fragrances, discovery sets, engraved items, bespoke Royal Commissions and numbered Shahi Khazana editions cannot be returned, unless they arrived damaged, defective or different from what you ordered.
Damaged, defective or wrong items
Write to us within 48 hours of delivery with photographs and your unboxing video. We will arrange a replacement or a full refund, including shipping.
How to return
Write to concierge@houseofkannauj.com with your order number. We arrange a pickup where available. Once the bottle reaches us and passes inspection, we confirm your refund.
Refunds
Approved refunds go back to your original payment method within 5 to 7 working days of approval. Cash-on-delivery orders are refunded by bank transfer or UPI to an account you confirm.
Contact and grievances
The House of Kannauj
GSTIN:
Concierge: concierge@houseofkannauj.com, (Monday to Saturday, 11 am to 8 pm IST).
Grievance Officer, as required by the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023: , , . We acknowledge every grievance within 48 hours and resolve it within one month.